Privacy Policy
Introduction:
JQ1 Medical Aesthetics is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws in England and Wales.
1. Information We Collect:
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Medical Information: Health history, treatment details, and related medical information.
- Payment Information: Credit or debit card details, billing address, and transaction history.
- Website Usage Information: Information about your interactions with our website, including IP address, browser type, and browsing behavior.
2. How We Use Your Information:
We use your personal information for the following purposes:
- Appointment Scheduling: To schedule and manage appointments, send reminders, and communicate with you about your appointments.
- Treatment and Care: To provide and manage your medical aesthetics treatments and services.
- Payment Processing: To process payments for treatments and services.
- Marketing Communications: To send you promotional materials, newsletters, and other communications if you have opted-in to receive them.
- Website Improvement: To analyze website usage and improve the functionality and content of our website.
- Legal and Compliance: To comply with legal obligations and protect our rights and interests.
3. Legal Basis for Processing:
We process your personal information based on the following legal grounds:
- Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications).
- Contract: Where processing is necessary for the performance of a contract with you (e.g., scheduling appointments).
- Legal Obligation: Where processing is necessary to comply with legal obligations (e.g., medical record-keeping).
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests.
4. Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided that these parties agree to keep your information confidential.
- Legal Requirements: We may disclose your information when required by law or in response to legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.
5. Data Security:
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls.
6. Retention of Data:
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods are determined based on the type of data and the purposes for which it is processed.
7. Your Rights:
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete information.
- Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
- Objection: You have the right to object to the processing of your personal information for specific purposes, such as direct marketing.
- Restriction: You have the right to request restriction of processing of your personal information in certain circumstances.
- Data Portability: You have the right to request the transfer of your data to another service provider.
8. Cookies:
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
9. Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked websites you visit.
10. Changes to This Privacy Policy:
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Complaints:
If you have any concerns about our use of your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://www.ico.org.uk).
12. Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Phone: +44(0)7791066045
- Email: info@jq1.co.uk
- Address: Suite 2, 14 Hylton Street, Jewellery Quarter, B18 6HN
Effective Date: June 2024
By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Thank you for trusting JQ1 Medical Aesthetics with your personal information.